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Terms and Conditions

TERMS AND CONDITIONS

The web site www.istriaexperience.com is part of the sales and promotion system under the Istria Experience brand. That web site is a common project negotiated by the companies Istraturist Umag d.d. and Maistra d.d. and is intended for the users to obtain and take over information, sell or activate the selected experiences in Istria arranged by Istria Experience's partners, to obtain information on accommodation in the facilities of the companies Istraturist Umag d.d. and Maistra d.d. and on transport in Istria and towards Istria and on the selected destinations in Istria, as well as to comment on the realized experiences, buy tourist guides, and other services and any other transfer related business as well as business related to the organization of the guest's accommodation in the destination. For the purpose of this document, the entire project shall be referred to under a single name, Istria Experience.

These Terms and Conditions apply to all reservations made:

- through the web site www.istriaexperience.com

- through Istria Experience's contact centres in Umag and Vrsar

- through Istria Experience's interactive displays

- through Istria Experience's mobile phone application

- through direct provision of tourist agency services

 

The End User

Each person of age who accepts these Terms and Conditions shall be considered an End User. The right to use these web pages is the personal right of the End User and it is not transferable to other physical or legal entities. The End User is responsible for protecting all of their data they need to enter when creating their user profile.


Istria Experience's partners

As an agent, Istria Experience sells, promotes and recommends experiences to companies, trades, individuals, cooperatives, family agricultural holdings and other service providers (hereinafter: the Partners) who offer those experiences to the End Users. Istria Experience enables and carries out the sale of the experience on behalf and for the benefit of the Partner through the web site www.istriaexperience.com. The Partner, as the owner of the experience, obliges to deliver the contracted experience in top quality manner, respecting thereat all the standards of diligent entrepreneurship and quality they apply in their regular business with the End Users.

The Partners provide the service directly to the End Users. Istria Experience is not the owner, nor the provider of the services they offer through their web pages, therefore, they are not liable for any legal, material or other issues that might arise during the realization of the experiences they offer. Istria Experience is not liable for any improper or failed provision of the service by the Partner or any other third person. Istria Experience does not provide warranty or agency related to the standard of the service offered by the Partner. All Istria Experience vouchers are issued in accordance with the Terms and Conditions of each particular Partner and these Terms and Conditions. Istria Experience does not control the business operations of any of the Partners. The Partner is fully liable for all injuries, illnesses, damages, claims, liabilities and costs of the End Users, caused fully or to any extent by the Partner's work.

 

Istria Experience vouchers

These Terms and Conditions regulate the conditions of activation of three types of vouchers (in printed and electronic form) which can be activated at www.istriaexperience.com.

The types of vouchers that can be activated at www.istriaexperience.com:

- informative voucher - free voucher which provides the user with detailed information on a certain experience

- voucher with discount/coupons - free voucher by which the user can use a discount/benefit for a particular experience in a particular period of time

- voucher with purchase - voucher which serves as proof of reservation and payment upon realization of the said service, and also contains useful information for the realization of the experience

After the user buys or activates any of the vouchers, Istria Experience will send the voucher to the user to the provided e-mail, and it will be available for review and printing on the user profile pages.

Istria Experience is not liable for any loss of the voucher that occurred because of voucher receipt being blocked by a spam filter or firewall or if the End User provided an incorrect e-mail address. If the recipient does not receive the e-mail voucher, please contact us immediately at info@istriaexperience.com in order for us to send it at the correct e-mail address.

 

Registration and opening of a user account

In order for the End User to be able to activate any voucher at www.istriaexperience.com, they  must be registered, that is, they must have a user account opened on Istria Experience's web site. Upon registration at www.istriaexperience.com the box "I agree with the Terms and Conditions" should be checked whereby the user becomes legally obliged to abide by these Terms and Conditions. After the user has checked the box "I agree with the Terms and Conditions", duly delivered the required data for opening the user account and confirmed his registration via an activation link sent in an e-mail, they will be able to do the following on the web site:

- activate the informative voucher, the voucher with purchase, and the discount voucher

- write reviews after the realization of activated experiences

- buy tourist guides

- receive Istria Experience's newsletter

- activate the promo code

By registering, that is opening of the Istria Experience user account, it is deemed that the user has read, understood and accepted these Terms and Conditions in full. If the user does not agree with the Terms and Conditions below, Istria Experience will ask them not to use the web site www.istriaexperience.com.

If the end user wishes to deregister from the newsletter list, they can do so in the e-mail received from Istria Experience or request to be deregistered by sending an e-mail at info@istriaexperience.com

 

Prices

Istria Experience tries to offer the best prices for all the experiences the End User can buy through the Istria Experience's web site. Istria Experience retains the right to change the prices without prior notice. All payments will be effected in Croatian currency. The amount your credit card account will be charged is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the Croatian National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a posibility of a slight difference form the original price stated in our web site.

 

Complaints

If the End User has any complaints regarding the realization of the service provided by our Partners, they are advised to notify the Partner thereof immediately and on the spot in order for the Partner to resolve the complaint immediately, is possible. If the user has any complaints about our services or any other complaints, they are advised to contact us at info@istriaexperience.com or 052/719 427 where we will do our best to solve the problem as quickly as possible.


Voucher validity period

Istria Experience's vouchers are valid during the term or until the end of the voucher validity period. Expired vouchers are entirely non-refundable. The voucher validity deadline is clearly stated on the voucher.


Cancelling the reservation

Reservations can be cancelled. The conditions for cancelling the reservation are stated for each experience separately, by clicking on "Reservation cancellation" on the digital version of the voucher, on the web site or the page of a particular experience.

IMPORTANT: In case of cancelling the booking of excursions paid in cash, money will be returned to the client by depositing it on his bank account, an option to which the client agrees while purchasing the excursion.

 

Package delivery (sale of tourist guides and other publications)

The End User is obligated to provide Istria Experience with the correct address for package delivery. Istria Experience will not be held liable if false or incomplete data on the place of delivery (address or proper instructions, if necessary) cause damage to Istria Experience's package, delay in order delivery or theft of Istria Experience's package. Upon takeover, the End User is obligated to check the condition of the package and, in case of any damage, make a complaint to the courier (the employee of the company performing the delivery). Istria Experience is not liable for any damages to Istria Experience's package after the recipient has taken over the package from the delivery service's employee. 


Insurance

Particular experiences that can be bought at Istria Experience’s web site can entail certain dangers, which normally occur with such types of services. Before buying and using any of those experiences, Istria Experience will warn the End User of those risks and about being more cautious in that regard. If the End User has any doubts in that regard, Istria Experience will be at their service for any additional information. Istria Experience is not liable for any damages the End User might suffer, if they failed to respect the given warnings. The End User uses any service provided by Istria Experience exclusively at their own risk and according to the warnings given by Istria Experience.

 

Definition of the elements of all Istria Experience's experiences

All key elements and features of Istria Experience's experiences are defined at www.istriaexperience.com and the End User can learn about them before deciding on the purchase. Istria Experience strives to ensure a specification of each experience with as much detail as possible. Since purchase vouchers and discount vouchers have defined validity deadlines, certain changes in the realization of the service may occur in the period between the day of the purchase or activation and the day of the realization of that voucher. The realization of the voucher is subject to the Partner's Terms and Conditions valid at the moment of reservation of the desired dates.

 

Images and video contents

Photos and video contents shown at www.istriaexperience.com are only illustrative. Istria Experience does not guarantee that the above are completely identical to the contents the End User will encounter on the spot nor will it be liable to indemnify the end user in any manner.


Experience duration

Certain Istria Experience's experiences have exact duration terms. All data on experience duration terms are stated on the voucher. After the reservation of the exact date and hour of experience realization, it is possible that slight deviations may occur due to other reservations, delays of other End Users and other unexpected circumstances; therefore, we kindly ask for your understanding for any time you might spend waiting.


Voucher limitations

Certain experiences which can be bought at www.istriaexperience.com have certain limitations such as age, weight, height, health, etc. All the limitations are stated in the detailed voucher description available to the End User and which the End User is acquainted with before the purchase of each Istria Experience's experience. Istria Experience is not liable to the End Users for their misunderstanding of the information stated on the web pages, nor is it liable to indemnify the End User in any manner. In case of doubt, the End User can send written inquires to the address below.

 

Promo and discount sale

From time to time, Istria Experience provides its customers promo sales and special discounts. For the duration of such a sale, the customer is given a promo "DISCOUNT CODE" (hereinafter: CODE) to be entered into the cart during the purchase process. The promo CODE must be used by its validity date. The CODE cannot be extended under any conditions. If the End User has several CODES, they cannot be mutually combined, that is, only one CODE can be used with one purchase. If Istria Experience detects any unauthorized use of the CODES, it will immediately block the user's account until the actual status is determined. Istria Experience retains the right to early terminate the duration of the promo sale without notice, at any moment.


Istria Experience's liability

Istria Experience will not be liable for any act, failure, damage, loss or fault caused by negligence, failure or in any other manner by the Partner or third persons. Istria Experience is not liable for any damage to equipment and other items by the End User that might occur as a consequence of using the web site www.istriaexperience.com. The End User agrees to use the web site www.istriaexperience.com at their own risk and that Istria Experience, or any persons related to Istria Experience, do not guarantee that the use of this web site will not be interrupted in any manner or that it will work problem-free. Istria Experience is not liable for any consequences that may occur due to use or inability to use this web site, as well as for the accuracy or reliability of the contents, nor for any information on the service or product provided through this web site. This liability statement refers to any and all occurred damages or possible injuries caused by any mistake, erasure, interruption, computer virus, fault, delay in the work or transfer, interruption in the communication line, theft, contract termination, destruction or unauthorized access, changes to or misuse of records, improper behaviour, negligence or any other action. The End User agrees that Istria Experience will not be held liable for inappropriate or illegal behaviour of other users or third persons and that any damages are fully at the End User's risk.

The End User explicitly states that they will not hold Istria Experience, its responsible persons or its employees liable to reimburse them for any damages and costs, including the costs of legal representation, which may occur upon their use of the web site www.istriaexperience.com. Istria Experience may, at any moment, terminate the business relationship with any End User and cancel their passwords or user account. In that case, these Terms and Conditions that relate to the liability and obligations of the End User will not cease to apply.

 

Intellectual property

All the contents including, but not limited to, texts, software, photos, video materials, graphics, music, located on the web site www.istriaexperience.com are exclusive property of Istria Experience  and may only be used with explicit approval of the holder of copyrights, trademark and design rights . It is strictly forbidden to use, copy, publish or change any of the site contents, fully or in part, without explicit written approval of Istria Experience. Violation of these Terms and Conditions entails a breach of copyrights, trademark rights and intellectual property rights, and, consequently, it entails the institution of lawsuits and the offender's criminal prosecution.


Secure online purchase

Based on the widest experience, the internet is a safe environment for purchase; however, Istria Experience cannot exclude the occurrence of events outside Istria Experience's control nor will it be liable for the occurrence of such events (service interruption, temporary unavailability or outage, loss of data during the transfer of information) nor will it be obligated to indemnify the End User in any manner. The End User agrees with, accepts and is acquainted with the facts. Istria Experience retains the right to change or withdraw any part of the Terms and Conditions, as well as the Statement on Data Protection, at any moment, without prior or subsequent notice. End Users are advised to obtain information about those changes on their own from time to time. If the User continues to use the contents of the web site, it is implied that they accept the new Terms and Conditions in the changed form. The new Terms and Conditions shall come into force immediately upon their publication on the web site www.istriaexperience.com; therefore, any further use implies your agreement therewith.

 

Conditions of use and the policy of reviews

The purpose of the reviews

Istria Experience invites its users to publish reviews on the experiences we offer in order to help other users:

- determine whether a particular experience is suitable for them;

- find useful information or advice which will help them make the best of their trip;

- offer Istria Experience and Istria Experience's Partners feedback on any improvements that need to be implemented.

The reviews should be an actual reflection of the experience, testing the quality of the experience and the user's opinion about it, whereat they do not represent Istria Experience's attitude, that is, Istria Experience is not liable for any incorrect information or misinterpretation.

 

Who can write a review

Only the users that have made reservations and realized a particular experience through Istria Experience are invited to write a review of their experience.

 

When writing  reviews, these Terms and Conditions stipulate:

  1. that the delivered information are correct;

  2. the information delivered by the user must not violate Istria Experience's Terms of Use, guidelines or rules;

  3. that the user will not publish or distribute any information owned by third persons without their written consent.


Information display

Istria Experience believes that the travellers want to know other users' impressions, find out where they are from and when they had realized a particular experience and how they liked it. Therefore, Istria Experience displays short personal information on the user as part of the review.


Review contents

Istria Experience does not edit nor change the contents of the reviews provided by the users, although it retains the right not to publish any reviews that violate these Terms and Conditions.

In case a user realized any experience booked through Istria Experience and has not received an e-mail inviting him to post a review, they should contact Istria Experience at info@istriaexperience.com.


Indemnity and liability

The user agrees to indemnify Istria Experience and all Istria Experience's Partners for any damages, losses, costs and expenses caused by third persons' claims towards Istria Experience or Istria Experience's Partners occurred due or in relation to the breach of these Terms and Conditions in view of the particular service.

Particularly, by using such a service, the user warrants and represents that:

  1. they shall not intentionally or negligently publish any information which might cause damage or offence to any person or its business, and especially: that they shall not publish any comments and information which are untrue, malicious, defamatory, offensive, obscene or which may be understood as such;

  2. they shall not act so as to deceive and mislead, and that they shall not participate in or encourage any fraudulent or illegal activities.


Other

If you do not have Istria Experience's approval that explicitly allows you to do so, you may not post any links at www.istriaexperience.com to any other web site. Istria Experience retains the right to withdraw its permission for posting any links at any moment, at its own discretion.


Legal disputes

The titles of the chapters used in these Terms and Conditions are only for practical purposes and in no manner affect the interpretation of the text contained therein. If the competent court establishes that any of the provisions of these Terms and Conditions are invalid, such invalidity shall not affect the invalidity of any other provision of these Terms and Conditions and their other parts shall remain in force. If any of the parties fails to use their rights from these Terms and Conditions, it shall not be considered that they have waived or lost those rights, nor any other terms and conditions stated herein. The Istraturist Umag d.d. company is seated in Umag, and the Maistra d.d. company in Rovinj, both in the Republic of Croatia. Any legal disputes that might arise as a consequence of use of these web pages (unless a special contract states otherwise) shall be settled by a Croatian court with competence and local jurisdiction at the moment of institution of the claim towards Istria Experience, and they shall be settled in accordance with the positive regulations of the Republic of Croatia. By using these web pages, the End User agrees for any dispute or claim, arisen from or in relation to these Terms and Conditions, or in relation to their implementation, to be settled by a Croatian court with competence and local jurisdiction at the moment of institution of the claim towards Istria Experience. 

 

Notice on the manner of submitting consumer complaints
Pursuant to Article 8 paragraph 2 of the Consumer Protection Act (Official Gazette 79/07, 125/07, corr., 79/09 89/09-corr.), we are notifying the consumers to submit any complaints regarding the quality of our services at: info@istriaexperience.com


You, our visitors, are our most valuable potential, therefore we approach you with a special attention in open and responsible communication in order to gain your confidence and meet your expectations.

Istraturist Umag d.d. is committed to protecting your private information. The following text introduces you to our Privacy Policy.

Please, check our Privacy Policy periodically for possible changes.


Protection of Personal Data - General Information

We primarily collect personal data in order to:

- Give the most efficient answer to your enquiry

- Ensure the delivery and payment of required service

- For you to enter into our system of prize contests

- To promote our services

- For our internal statistical data processing

- For possible sending newsletters, brochures and other promotional materials


Data covered by our Privacy Policy:

- Name and surname

- Address

- E-mail address

- Phone and/or fax number

- Other data you indicate that you want to remain confidential


Privacy Policy Period

In the moment of registration you send your data to us, you agree to be contacted and enter our mailing list – the moment of entering constitutes your explicit agreement to be contacted. The privacy of your data is permanent and you can ask to be unsubscribed from our mailing list at any lime. After that, the data are no more used by Istraturist Umag d.d., except for internal purposes, e.g. for informatics or statistical data processing.

 

Contents of Privacy Policy

We do not sell, share or disclose your e-mail address and or any other data to third legal or natural persons without your consent, because it is contrary to our Privacy Policy. Istraturist Umag d.d. holds to a very strict „no spam“ policy. Istraturist Umag d.d. will not be responsible for accidental errors or errors due to a force majeure or other reasonable circumstances causing an accidental data protection breach, but we guarantee that the error will be corrected, if possible, as soon as possible.

In the event of sale or transfer of shares of Istraturist Umag d.d., we reserve the right to sell of transfer your data to a third party that:
a) Operates within a framework of similar activities or services;
b) Agrees to be a successor in interest of Istraturist Umag d.d. regarding the maintaining and protection of collected data and;
c) Agrees to adhere to this Privacy Policy.

By filling out the form on our website you guarantee that the enclosed information are accurate and that you fully agree to our Privacy Policy and our terms and conditions contained in it.


Data Confidentiality

We want to express clearly that when visiting these web pages your personal data remain confidential, except if you want to disclose it freely. We shall not disclose the received data to third parties, except in cases mentioned in the foregoing paragraph.

 

Use of Cookies

In order to facilitate browsing of our web pages, our global web server uses cookies. Cookies are small text files placed by the server on user’s computer to keep track of the use of individual language versions of our websites as well as when accessing parts of web pages that require entering the user name and password. Cookies can be used for starting programmes or placing viruses on your computer. Cookies used by our web server are removed automatically from your computer at the end of session, i.e. the moment you leave our website. Viewing our website without the use of cookies is possible if your web browser is configured that way.


Data Safety

For data security on this address an in order to ensure the availability of this service to all users, this computer system uses the software that tracks visits to the website and recognizes unauthorized attempts to upload or change information and the ones that could be otherwise harmful. Unauthorized attempts to upload or change information on this site are strictly forbidden.


Surveys and Questionnaires

On occasion we will run surveys and questionnaires on our site. The data collected in such surveys and questionnaires are only used for purposes of Istraturist Umag d.d. If a sample survey with answers is published on our website it does not contain personal data.

 

Promotional Contests

Our web pages often contain information on various contests we organize. Such information are not shared with third parties outside of Istraturist d.d., except with suppliers helping us to organize the contests who are legally bound to keep the available data confidential. Once a contest has ended, the data delivered to us are removed if you have requested it.

At any time, you may contact us to review your personal information as well as alter, correct or information. Up until we receive notification of changes, we will continue to use your original contact information.

In filling out the forms on this site, you guarantee that the information provided is correct, that you are capable of doing business, and that you fully agree that Valamar collects and uses your personal information in accordance with the regulations and terms of our privacy policy.

 

Protection of children personal data

In direct communication with children through internet, special problems occur about the protection of their privacy. Our internet sites could be used by children, and we could possibly collect the personal data of children younger then 14 years, but our websites are made in attention to protect the children rights to the fullest extent possible. According to that, we:

- Don't collect, don't use and don't discover the data through which someone could contact the children through internet, except in case of promotional prize games. Such the data for contact through internet is using without permission of parents, only for direct response to the child request, and it will be not used for no other purpose

- We don't collect personal data for the contact outside the internet, except for the awards, and only with parents permission

- We don't send the third persons any personal data without previous parents permission

- We don't enable the children to publich or in some other way distribute their personal data, or some other materials they are sending us and through which they could be contacted, nor we encourage the children to discover more data then it is neccessery for the participation in prize game or some other activity

In case when the children, younger then 14 years are allowed to participate in prize games, we demand from them to provide the permission from their parents or legal guardians for the participation in games and to enter their parents or legal guardian E-mail. If the child, younger then 14 years wins some reward, about that we inform his parents or legal guardian through E-mail, phone or in written way. If the parents are demanding from us, the children and parents personal data are deleting from our files. As the parents or legal gardians, you have right to ask for inspection of all personal data about your child, which we have got on some our websites, and you can demand the cancelling of data, or forbid us further collection and use of your child data.

Except mentioned stipulations of privacy policy, Istria Experience guarantee the protection of children personal data, provided by Privacy policy law.

 

Links

We do our best to ensure that all links from our website direct you and/or your child to other websites with quality content in the sense of not encouraging negativity. However, websites and web addresses change quickly and we can not always guarantee for the content of each website we direct you to.

In you have any questions or concerns regarding our Privacy Policy or your experiences with this Internet address, we are kindly asking you to contact us.

 

Istria Experience